What does GOTS certified organic cotton mean?
All of our clothes are made with GOTS (Global Organic Textile Standard) certified organic cotton.
GOTS or Global Organic Standard stipulates the standards manufacturers need to meet to ensure organic products hitting the market are actually organic. In order to receive certification, products are evaluated throughout the manufacturing process, from raw materials to the final fabrication as clothes. It also requires that all dyes meet safety requirements on toxicity and biodegradability.
Where are your products made?
Our products are manufactured at an organic and GOTS certified factory in Istanbul, Turkey.
How long does shipping take?
*Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times Typically, our standard shipping is via USPS First Class and FedEx. Due to nationwide carrier delays, please allow extra time for your package to be delivered (can be up to 3-4 weeks on occasion).
Where can I track my order?
You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit.
What if the package says delivered but I didn't receive it?
If your package says delivered but you didn't receive it, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else.
Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team and we will find a solution.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
START A RETURN
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.